How can we help?

Help & FAQs

Getting Started

How do I create a Hart of Cleaning Account?

By clicking the “Login” button on the top menu.

Do you service my area?

We service a 10 mile radius around zip code 97225. Services requested outside this radius are subject to a $75 out of area service fee.

What is included in a standard cleaning?

Please check out our services page HERE to get an overview of what is included in a standard cleaning.

Do you bring your own cleaning supplies, products, and equipment?

Our team members bring everything they need to clean your home. However, if you have a preferred product to be used in particular areas, simply provide the cleaner and instructions for use. We are more then happy to accommodate your specific needs.

Can I request special tasks or extras?

Choose any extra services you need when you book your appointment on our booking page in the section titled “EXTRAS”.

Manage Your Account

How do I log into my account?

By clicking the “Login” button on the top menu.

How do I change my password?

By clicking the “Login” button on the top menu.

How do I reset my password?

By clicking the “Login” button on the top menu.

How do I change my address?

By clicking the “Login” button on the top menu.

How do I change my credit card?

By clicking the “Login” button on the top menu.

How do I book my first appointment?

Simply go to our booking page and fill out our convenient online booking form where you can choose your day/time as well as customize your cleaning service to fit your specific needs.

Pricing & Policies

Can I tip my cleaners?

Absolutely! Add a tip to a current appointment by logging in to your account with the “Login” link at the top of our site. You can add a tip anytime, even after your house cleaning is completed.

What if I don’t need certain room cleaned or I only need certain things cleaned, will that lower the price?

Our flat rate cleaning plans are meant for typical, full house cleans. Please enter the total number of bedrooms, bathrooms, and square feet in your home, regardless of which rooms need cleaning.

If you only need certain rooms/areas cleaned or you don’t need some things done, you can always book an hourly appointment instead.

Our minimum hourly appointment is 3 hours. Book an hourly appointment on our booking page.

Trust & Safety

Can I trust my cleaning professional?

Our maids are thoroughly vetted for safety and quality. They have all undergone extensive background checks as well as a strict interview process.

What happens if something goes wrong during my appointment?

In the rare case that you were unhappy with your cleaning, please contact us within 48 hours for a free re-cleaning of any areas of concern.

Is my billing information kept safe and secure?

We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by STRIPE and is layered on their own 256 bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very very seriously.

What is your refund policy?

We think you’ll love our housecleaning service, but if not, we’ll offer a free re-clean of areas in question within 48 hours of written notice of dissatisfaction with our services. If that’s still not enough, we’ll issue a partial refund. Please note that a refund will not be issued if the re-clean is denied.